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 Reporting and tools specialist (m/f) Matosinhos

Empresa: Sodexo, SBS
Tipo: Tempo Inteiro
Data: 15-2-2020
Zona mais emprego Porto
Categoria mais emprego Gestão de Empresas / Economia
Referencia # 6455187

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Sodexo was founded by Pierre Bellon in 1966 in Marseilles, France and is today the world leader in Quality of Life Services. The company operates in 80 countries with 427,000 employees who share the same passion for service being the 19th largest employer worldwide. Sodexo is currently implementing a Shared Services Center in Porto that will support several countries across Europe with the processes of Record to Report, Order to Cash, Purchase to Pay, Master Data, Training & Continuous Improvement, among others. This is a fast-paced multinational environment with a permanent growth and a lot of challenges, giving you the opportunity to join one of the world’s top rated companies. We are searching for ambitious and skilled professionals with the goal to work according to the best practices and to be part of such an ambitious project.

Sodexo is recruiting for the position - Reporting and tools specialist (m/f)

Your main responsibilities:

- Help establish and then own ongoing the measurement of ESSC performance across two centers, building and refining processes and procedures to support
- Leverage technical expertise to develop and manage service performance management tools and reports (e.g. Power BI, HEAT, ticketing tool)
- Analyse business report requirements by conducting information gathering sessions with clients and gaining understanding of business needs
- Design and build reports that require complex data manipulation and aggregation of data from multiple data sources; provide regular and ad-hoc leadership updates on service performance
- Collaborate with leaders in monitoring the ESSC service levels and driving change through tactical performance metric tracking and improved use of performance data
- Work with leadership to define SSC metrics based on functional and global SSC strategies
- Implement mechanisms and standard processes to measure performance, quality and customer satisfaction
- Develop metric tracking tools and reports, tailoring the approach to different stakeholders as necessary but driving towards consistency where possible
- Generate and review performance metrics reports on a regular basis;
- Identify and champion initiatives for process measurement, service quality and continuous improvement
- Monitor usage levels and generate inputs for the chargeback process
- Participate in relevant governance committees and projects related to performance management
- Establish and integrate leading practices for service performance measurement
- Proactively identify trends and opportunities for improvement, suggesting innovative
- Respond to inquiries from stakeholders on management reporting and data analysis requests, ensuring timely and accurate support
- Assist customers and team members in leveraging self-service tools for their reporting/data needs

What you'll need to Succeed:
- Strong command of verbal and written English
- 3+ years of relevant experience, especially experience with performance management reporting in a services organization
- Experience with data management and reporting tools (e.g. Power BI, HEAT, ticketing tool) and knowledge of SAP
- Two to four years of relevant experience, especially experience with performance management reporting in a services organization
- Strong analytical skills and interest
- Strong finance and operations knowledge and experience
- Ability to interact with stakeholders at multiple levels of the organization
- Flexible individual with the ability to work independently/autonomously but also be part of a collaborative team in a dynamic environment
- Knowledge of performance management and data management best practices
- A focus on quality and an alignment with Sodexo’s values’
- Strong Excel skills (advanced formulas, pivot tables, lookups, macros and charting)

If you want to make part of our team, please sent us your resume to the email:

. Don't forget to put on the subject "Reporting and tools specialist" (m/f)".


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